The 24-hour telephone number just for Social Services has received within a 17, 800 calls in a 30 days, since it activated the Social Crisis Plan due to COVID-19.
More than one, 600 families residing in the municipality have requested assistance through the interpersonal emergency telephone number 828 680 558, which was activated by the City Authorities following the declaration of the alert, plus which is available 24 hours a day, seven days per week.
The mayor associated with Arrecife, Astrid Pé rez, as well as the councillor for Social Services, Marí a Jesú s Tovar, released a response plan to guarantee food regarding vulnerable families or those with out economic income.
These people implemented a 24-hour hotline upon March 23rd to attend to emergency phone calls in the Social Services department. With this, the services of a call centre had been hired, whose emergency assessments are usually attended by 16 social employees, 11 of them hired during this time to boost the Social Services workforce plus attend, as soon as possible, to the enormous amount of requests for Aid from residents moving into the capital of Lanzarote, where forty eight percent of the population is concentrated.
This Emergency Plan, financed by municipal financial sources, is usually aimed at families without resources plus registered residents in the municipality that do not receive unemployment benefits or even are in a vulnerable situation.
Until Monday, April twentieth, the telephone service for processing interpersonal emergency aid for the purchase associated with food and hygiene products, has obtained 17, 800 calls in its 4 weeks of operation, where many of the candidates for social emergency aid, live in other municipalities of Lanzarote, not only Arrecife.
Every day, normally, about 240 visits are made simply by social workers to assess the resident’ s situation, who must be authorized in Arrecife to receive these food aid vouchers.
Based on the Consistory, about 1, 200 codes have been issued for purchases, 276 families have been assigned to Arrecife food banks, and about 130 families have received urgent food aid at home, transferred with Emerlan volunteers.
To apply for these grants, those interested should call the call center number 828 680 558. This phone number is answered by operators, who will process the requests, and then Social Services technicians will resolve their approval and compliance, once the situation has been verified of the petitioners.
The families that are granted these grants will receive a code number on their phones that will permit them to directly withdraw food and hygiene products for the amount of the approved grant.
Each family benefitting from these grants can directly withdraw their purchases with the products they want, including those intended for their pets, in the supermarket chain contracted for this emergency. Only the purchase of alcohol based drinks or tobacco is not allowed with one of these purchase vouchers.
The mayor recalls that the first social measure implemented by the City Council during the state of alarm, was the delivery of basic food to children with ‘ quota zero’, that was they were without the service of the school cafeteria. These minors have been receiving daily lunch at their homes since the day following the schools closed. So far, more than 9, 000 solidarity menus have been distributed since its launch.